Marshmallow Rose / made to order

QUESTIONS ABOUT YOUR ORDER?
Please contact me if you have any problems with your order.

I ACCEPT RETURNS AND CANCELLATIONS
I will refund your money minus the cost of shipping and fees only if the following requirements have been fulfilled:
• the item is returned in its original package and condition, unused;
• the item must be posted within 14 days of receipt.
• shipping items back within 30 days of delivery
• request a cancellation within 12 hours of purchase

THE FOLLOWING ITEMS CAN'T BE RETURNED
I can't accept returns for:
• MADE TO SPECIAL ORDER (special size, color, decoration etc...)
• Items on a sale and on discount.

CONDITIONS OF RETURN
The shipment expenses back will have to be paid by the buyer. Please mark the shipment as a gift or a high valued parcel, or else I must have to pay the customs fees for the returned item. In that case, the cost will be deducted from your exchanged amount. I will refund money only AFTER I receive the returned item.

«MADE TO ORDER» takes a time, so after the payment is received I need around 5–7 working days to make your item and prepare it for shipment. 

STANDARD SHIPPING:
Purchases will be shipped with DHL without an insurance and a tracking number (www.dhl.de).

If would you like to have an insurance or the tracking service, please, let me know. The price of shipping will be changed.

Please note that buyers are responsible for all duties, taxes or fees that result from international shipping.

If you have any questions write me, please.

EXPRESS SHIPPING: 
1-5 working days worldwide. If you want EXPRESS shipping please contact me, I will calculate shipping price for you. If you choose EXPRESS shipping, provide your telephone number at once during purchase, in the field "note to seller". It will be provided for a courier to arrange the delivery time with you.

The felting process takes a time, so I kindly ask you to be patient and wait for about 7–10 working days after your purchase for your item to be made and prepared for shipment. When I send purchase I attach a label with all information about the item.
Colours you see on your monitor are not always the same as the real item. And please keep in mind that your item might be a little bit different from the photos, as every item is made especially for you. 

I am happy to discuss custom orders - please contact me with your requests. Special orders are priced accordingly.

I want you to be completely satisfied! Please let me know if there are any issues or questions with your order. 

Thank you!